1. Introduction These Terms and Conditions ("Terms") govern the use of the Digital Rapport service ("Service") provided by Rapport Digital Pty Ltd ("Digital Rapport", "we", "us", "our") to you, the professional service firm ("Client", "you"). By using our Service, you agree to be bound by these Terms.

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 2. Scope of Service Digital Rapport provides an automated video financial reporting service, designed for use by professional service firms, including accounting firms, in presenting financial information to their clients.

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 3. User Responsibilities • The Client is responsible for ensuring the accuracy and completeness of financial data inputted into the Service. • The Client must comply with all applicable Australian laws and regulations, including the Privacy Act 1988 (Cth), in their use of the Service. • The Service must be used for lawful purposes only and in accordance with these Terms.

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 4. Subscription and Termination • Clients subscribing to a monthly plan may terminate their subscription by providing 30 days written notice prior to their 6-month anniversary. • After the initial 7-month plan period, the Client's subscription will automatically convert to a month-to-month basis. The Client may then terminate the subscription at any time with 30 days written notice. • Termination requests must be submitted in writing to Digital Rapport.

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5. Video Usage and Overages • While the Client may exceed the video limits associated with their monthly plan, Digital Rapport will automatically charge for the additional videos at the effective per video rate of the Client's current plan. • Clients will be notified of any additional charges that will be incurred due to the overage in video production before the charges are applied. • It is the responsibility of the Client to monitor their usage to prevent unintended overages.

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6. Co-Branding Opportunities • Digital Rapport offers clients the opportunity to use co-branders, which can be part of the Client's network or recommended by Digital Rapport. • The Client is under no obligation to use co-branding opportunities provided by Digital Rapport. • Any use of co-branding is subject to separate agreements and guidelines as may be established by Digital Rapport.

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7. Data Processing and Storage • Similar to other SaaS providers such as Xero, which use Amazon Web Services, Digital Rapport processes data using Microsoft Azure servers located in South Africa, Europe, and the United States. However, we do not store data in these locations. 6 • Data storage occurs exclusively within Australia, in compliance with Australian data protection laws and regulations, including the Privacy Act 1988 (Cth).

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8. Data Usage and Privacy • Digital Rapport reserves the right to retain non-identifiable client data for projects including but not limited to benchmarking. • Digital Rapport will remove all client identifiers and will not provide any information that can be linked to or identify individual clients to any third parties. • All data use will be in compliance with the Privacy Act 1988 (Cth) and applicable Australian privacy laws.

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9. Service Guarantee and Remedies • In the event that the Service fails to deliver a video due to an error with the product, Digital Rapport will re-run the video at no additional charge to the Client. • This remedy represents the Client's sole and exclusive remedy for any failure of the Service to deliver a video as expected.

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10. Limitation of Liability • Digital Rapport is not liable for the accuracy or reliability of financial information in the video reports, as the Service relies on the data provided by the Client. • Digital Rapport shall not be liable for any decision made or action taken by the Client or their clients based on the information provided through the Service. • To the extent permitted by law, Digital Rapport excludes all liability for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other losses.

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11. No Professional Advice The Service is not intended to provide legal, tax, or financial advice. The Client is responsible for seeking appropriate professional advice before making decisions based on the Service's output.

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12. Intellectual Property • All intellectual property rights in the Service are owned by Digital Rapport. • The Client is granted a non-exclusive, non-transferable, revocable license to use the Service in line with these Terms.

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13. Changes to Terms Digital Rapport may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.

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14. Governing Law These Terms are governed by the laws of the State or Territory in Australia where Digital Rapport is registered.

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15. Contact Information For questions about these Terms, please contact us at support@digitalrapport.io.